Privacy policy

Mosrugs operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience. Mosrugs is powered by Shopify, which enables us to provide our online store services to you.

This Privacy Policy describes how Mosrugs collects, uses, discloses, and protects your personal information when you visit our website, use our services, make a purchase, contact us, or otherwise interact with us.

Personal Information We Collect

Depending on how you interact with our store, we may collect or process the following categories of personal information:

  • Contact details, such as your name, billing address, shipping address, email address, and phone number if provided during checkout or customer support communication;
  • Order and transaction information, such as products you view, add to cart, purchase, return, or cancel;
  • Payment information, such as payment method details and payment confirmation. Payment information is processed through our payment service providers and is not stored directly by Mosrugs in full card form;
  • Account information, such as your username, password, saved addresses, and account preferences if you create an account;
  • Customer support information, such as the information you provide when you contact us;
  • Device and technical information, such as your IP address, browser type, device type, operating system, and other unique identifiers;
  • Usage information, such as how you browse, search, and interact with our website.

Sources of Personal Information

We may collect personal information directly from you, automatically through our website, or from service providers that help us operate our business, such as Shopify, payment processors, fulfillment partners, shipping providers, analytics providers, and customer support tools.

How We Use Your Personal Information

We use your personal information for legitimate business purposes, including:

  • To provide, operate, and improve our store and services;
  • To process orders, accept payments, arrange shipping, provide tracking updates, and manage returns and refunds;
  • To communicate with you about orders, customer service inquiries, account matters, and important service-related information;
  • For marketing and advertising where permitted by law;
  • For security, fraud prevention, legal compliance, dispute resolution, and protection of our rights and customers.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember your preferences, understand how customers use our store, improve website performance, and support marketing and advertising activities.

You may be able to manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

  • Shopify and service providers that help us operate our store, process payments, fulfill orders, provide shipping, host our website, analyze data, provide customer support, and support business operations;
  • Payment processors and financial partners to securely process your payment and complete transactions;
  • Shipping and fulfillment partners to deliver products and provide tracking information;
  • Marketing and advertising partners, where permitted by applicable law;
  • Legal, regulatory, or safety-related parties when disclosure is required or permitted by law.

Relationship with Shopify

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you. Information you submit through our store may be transmitted to and processed by Shopify and other third parties that help provide and improve the services.

To learn more about how Shopify uses personal information, you may visit Shopify's Consumer Privacy Policy at: https://privacy.shopify.com/en.

Third-Party Websites and Links

Our website may contain links to websites or online platforms operated by third parties. If you access websites that are not operated or controlled by us, we encourage you to review their privacy policies, security practices, and terms of service.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete such information.

Security and Retention

We take reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and support legitimate business purposes.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to access, delete, correct, or receive a copy of your personal information, and the right to opt out of certain uses of personal information where applicable.

You may also opt out of promotional emails at any time by using the unsubscribe link included in our emails. Even if you opt out, we may still send non-promotional messages related to your orders, account, or customer service requests.

To exercise your privacy rights, please contact us at info@mosrugs.com. We may need to verify your identity before processing your request, as permitted or required by applicable law.

International Transfers

We may transfer, store, and process your personal information outside the country or region where you live. These countries may have data protection laws that differ from those in your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons. When we update this Privacy Policy, we will post the revised version on this page and update the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us at info@mosrugs.com.

Business Information: PICALMA INC, 1500 N Grant St Unit 728, Denver, CO 80203, United States

Business Hours: Open Monday-Friday, 9:00 AM to 5:00 PM Eastern Time (ET)